Help centre

Find answers about choosing parts, ordering, payment, delivery and returns.

• Finding the right part

  • Search by VIN
  • Search by part number
  • Choosing parts by car

• Troubleshooting

  • I cannot find my part
  • The sign-in code did not arrive

• Placing an order

  • How to place an order
  • Order statuses

• Payment and delivery

  • Payment methods
  • Delivery times

• Returns and warranty

  • How to return a part

• FAQ

  • Do prices include VAT?
  • Can I pay in USD?

• EXIST Dubai customer information

  • About EXIST Dubai
  • Delivery
  • Payment
  • Returns, refunds and warranty