Returns and warranty

For an eligible item, request a return within 14 days of receiving it. The part must be unused, in saleable condition and in its original packaging with labels or barcode intact.

1. Open the order in your account and choose Request a return.
2. Select the item and reason, then add clear photos.
3. Follow the manager's instructions for handover at EXIST Parts Deira.
4. Keep the handover receipt until the request is closed.

The review target is 10 business days.

Please inspect the parcel at pickup or delivery and record visible transport damage or missing items with photos or video. For a defective item or an item that has been installed, we may ask for a service-centre report and purchase documents.

Special-order items, installed electrical parts and items damaged after delivery may not be eligible for a voluntary return. We will review defects, wrong items and delivery damage separately under the final approved policy.

Warranty coverage follows the manufacturer's terms for the part and supplier. The archive does not verify a single warranty period for the UAE, so we do not publish one. Contact us with the order number, photos and any service-centre documents.

A manager confirms the outcome, refund amount and refund route after the item is reviewed. The account shows the current status.