Return Terms & Warranty

Return and Warranty

Return Policy

We accept returns under the following conditions:

Parts must be unused, undamaged, and returned within 14 days of receipt.
No refunds for used, incomplete, or wrongly addressed returns.
Installed parts returned as faulty or defective without prior approval will not be refunded.
No refunds for parts returned after 30 days. No exceptions.

Please keep your tracking information and send a copy of the tracking number to [email protected] as proof of return.

At Exist.ae, we stand by the quality of our products and offer the following warranty terms to ensure customer satisfaction:

Warranty Coverage: All products purchased from Exist.ae are covered by a warranty against manufacturing defects for a period of 12 months from the date of purchase. The warranty covers repair or replacement of defective parts at no additional cost to the customer.
Conditions and Limitations: The warranty is valid only if the product has been used under normal conditions and maintained according to the manufacturer's instructions. The warranty does not cover damages caused by improper use, unauthorized repairs, accidents, or alterations to the product. Consumable parts such as batteries, bulbs, and filters are not covered under this warranty.
Warranty Claim Process: To make a warranty claim, please contact our customer service team at [email protected] with your order number and a detailed description of the issue. Our team will provide instructions on how to return the defective product for inspection. If the product is deemed defective, we will repair or replace it and return it to you at no additional cost.
Exclusions: The warranty does not cover normal wear and tear, cosmetic damages, or damages resulting from misuse or neglect. Products that have been modified or repaired by unauthorized personnel are not covered under this warranty.

For further assistance, please contact us at [email protected].

Thank you for choosing Exist.ae!